[{"content":"This is the classic. After years of reading passports at GetETA we still get caught by it: a passport number with a character that could be the letter O or the digit 0. Many European passports mix letters and digits, the fonts are small, the letters are not much wider than the digits — and most people do not even know there is a question. They type what they think they see, pay, and get the worst possible result: an eTA that looks approved and matches no passport.\nAt check-in the airline scans the passport chip. The chip says 0. The eTA says O. Nothing is found. No amount of \u0026ldquo;but I have the approval email\u0026rdquo; helps.\nThe usual suspects Looks like Could be O / 0 letter O or digit zero — the big one I / 1 / l capital I, digit one, lowercase L S / 5 letter S or digit five B / 8 letter B or digit eight Z / 2 letter Z or digit two G / 6 letter G or digit six D / 0 letter D or digit zero in some fonts How to tell for certain: the two lines at the bottom Every modern passport has two lines of capital letters, digits and \u0026lt; symbols at the bottom of the photo page — the machine-readable zone. This is what the airline and the border actually read. Your passport number is there, in the second line, at the very start — and it is printed in a font designed so that letters and digits cannot be confused: the zero is narrower than the O, the one has no serif, and many countries simply never use O or I in passport numbers at all.\nSo: do not read the number from the big printed field. Read it from the second line at the bottom. If you have a clear photo, zoom in on that line. Compare the doubtful character with a known letter and a known digit elsewhere in the same line — the \u0026lt; fillers and the country code (letters) and the date of birth (digits) are right there for comparison.\nThere is an extra trick for the truly stubborn cases. Right after the passport number in that line there is one check digit. It is calculated from the number itself, and it gives a different result for O (counted as 24) than for 0 (counted as 0). Online MRZ check-digit calculators exist; paste the number with O, then with 0, and only one will produce the check digit printed in your passport. That is a definitive answer, not a guess.\nTwo country hints that help Many European countries avoid ambiguous characters entirely. If your passport is, say, German, the number simply will not contain an O or an I — so if you \u0026ldquo;see\u0026rdquo; one, it is a 0 or a 1. Some countries use letters only, or digits only. If every other character is a digit, the doubtful one almost certainly is too. Neither hint replaces reading the bottom line, but they tell you which way to lean.\nIf you really cannot tell This is what we do when even the bottom line does not settle it: photograph the passport number — just that strip, sharp and large — and send it to someone who reads passports for a living. We do this ourselves; for our clients we handle it as part of the application. If you are applying on your own and are stuck, write to the processing office through their web form, attach the photo of the number, and ask. They can read the characters correctly — and, if an application already exists, they can see which one it was filed under. Sometimes this is the only thing that resolves it.\nIf you have already applied with the wrong character Check which version the eTA was filed under. Run a status check with the number as it is on the passport\u0026rsquo;s bottom line. Found → you are fine, it was approved under the correct number. Not found → try the other character. If it only exists under the wrong one, it will not work at the airport. Do not fly on it. It looks approved; it is not attached to your passport. Apply again with the correct character, reading from the bottom line. Be aware: a second application on a passport that already has one often goes to a manual review and can take longer than minutes — why that matters — so do it today, not the day before the flight. Avoiding it altogether Read the number from the bottom machine-readable line, never from the big field. Read it aloud, character by character, to someone looking at the same image. If you are filling in forms for several family members or for relatives abroad, work from a scan, never from a number read over the phone — \u0026ldquo;oh\u0026rdquo; and \u0026ldquo;zero\u0026rdquo; sound different, but \u0026ldquo;O\u0026rdquo; and \u0026ldquo;0\u0026rdquo; on a WhatsApp message do not. Or send us the passport photo and let us read it. This exact character is one of the main things our review catches before anything is submitted. Official information: eTA facts\n","permalink":"https://get-eta.com/answers/passport-number-letter-o-or-zero-eta/","summary":"\u003cp\u003eThis is the classic. After years of reading passports at \u003ca href=\"https://get-eta.com/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eGetETA\u003c/a\u003e we still get caught by it: a passport number with a character that could be the letter \u003cstrong\u003eO\u003c/strong\u003e or the digit \u003cstrong\u003e0\u003c/strong\u003e. Many European passports mix letters and digits, the fonts are small, the letters are not much wider than the digits — and most people do not even know there is a question. They type what they think they see, pay, and get \u003cstrong\u003ethe worst possible result: an eTA that looks approved and matches no passport.\u003c/strong\u003e\u003c/p\u003e","title":"Is That a Letter O or a Zero? The Passport-Number Problem That Ruins eTAs"},{"content":"Here is a situation we see far more often than you would expect at GetETA. Someone has lived in Canada for years. Works for a Canadian company. Holds, say, a British passport. Flies to England for a week to see family, and two days before the return flight applies for an eTA \u0026ldquo;to get back into Canada\u0026rdquo; — the way they always did.\nThis time the eTA does not come in minutes. It sits. Two weeks later: refused. Reason: you are a permanent resident of Canada and do not need an eTA. They had permanent residence all along — and never connected \u0026ldquo;PR\u0026rdquo; with \u0026ldquo;I don\u0026rsquo;t need this\u0026rdquo;. Meanwhile the return flight is long gone, the employer is waiting, and the actual fix (a PR card or a travel document) takes its own time, from abroad.\nThe eTA was not the problem. Not knowing the status was.\nWhy it matters so much An eTA is for visitors — people with no Canadian status flying in for a short stay. If you have a Canadian status, the eTA route is the wrong door. The system does not just wave you through; it flags the mismatch, a person reviews it, and eventually refuses it. That review is the part that takes weeks. So the cost of applying for an eTA you do not need is not the fee. It is weeks stuck outside Canada at exactly the moment you needed to be back.\nFind out what you actually hold — before you book, not from abroad Open your documents and find the one of these that describes you:\nYou have a PR card (or a Confirmation of Permanent Residence) You are a permanent resident. You do not need an eTA, and one will be refused. To fly back to Canada you need a valid PR card. If it is expired or lost while you are abroad, you need a permanent resident travel document from a visa office — which takes time. Check the PR card\u0026rsquo;s expiry date before you leave Canada. This is the single most common \u0026ldquo;I didn\u0026rsquo;t know\u0026rdquo; case we see.\nYou have a work permit or study permit You are a temporary resident. If your passport is visa-exempt, an eTA was normally issued to you automatically together with the permit — linked to the passport you held at the time. Two things to check:\nDid you renew your passport since the permit was issued? Then the automatic eTA died with the old passport. You need a new one — apply before you travel. Why an eTA does not transfer. Is your permit still valid? An expired permit plus an eTA gets you in as a visitor, not as a worker — and can complicate things. Sort the permit out first. If your passport is from a visa-required country, you need a valid visitor visa in the passport, not an eTA, regardless of the permit.\nYou are a refugee claimant, a protected person, or \u0026ldquo;waiting for a decision\u0026rdquo; This is the group that most often does not know its own status, and it is the group where leaving Canada can hurt you most. Depending on where your case is, travelling abroad — especially to the country you claimed protection from — can affect the claim or the status itself, and the document you need to come back may be a refugee travel document rather than your national passport. Do not rely on an eTA here, and do not book a flight on an assumption. Talk to your lawyer, settlement worker or the office handling your case before you leave. This is not something an eTA service can fix for you, and we will tell you that rather than take your money.\nYou have a Canadian passport (even an expired one) You are a citizen. No eTA, ever — it will be refused. Fly on a valid Canadian passport, not on your other citizenship\u0026rsquo;s passport. Dual citizens get caught by this constantly.\nYou have none of the above — a visitor record, or nothing Then you are a visitor, and for a visa-exempt passport the eTA is exactly what you need. It is valid for five years or until the passport expires. If you are not sure whether the one you got years ago is still alive, run a status check before you fly.\nThe short version What you hold eTA? What you actually need to fly back PR card / Confirmation of PR No — will be refused Valid PR card (or PR travel document from abroad) Work or study permit, visa-exempt passport Usually already have one — unless the passport changed Valid permit + eTA on the current passport Work or study permit, visa-required passport No Valid permit + visitor visa Refugee claimant / protected person Don\u0026rsquo;t assume anything Ask your lawyer or case office first Canadian passport No — will be refused Your Canadian passport Nothing — a visitor Yes eTA (five years / until passport expires) If you are already abroad and just realised You are a PR with a valid card: fly. No eTA needed. If you already applied for one, ignore it; the refusal will arrive eventually and changes nothing. You are a PR and the card is expired or at home: apply for a permanent resident travel document at the nearest visa office. Do it today; it is the only way back by air. You have a permit and a new passport: apply for a new eTA now — it is usually minutes. Run a status check once it is approved. You have no idea what you hold: call someone in Canada who can read your documents, or your lawyer. Do not submit an eTA \u0026ldquo;just in case\u0026rdquo; — if it is the wrong document, the refusal will take weeks and you will have learned nothing you could not have learned today. Where we fit GetETA handles eTAs for visitors. If you are a PR, a citizen, or a protected person, an eTA is not your document and we would be taking your money for a guaranteed refusal — so we will say so. If you are a visitor, or a permit holder with a new passport, we can prepare the application and watch it through to approval.\nOfficial information: eTA facts\n","permalink":"https://get-eta.com/answers/living-in-canada-foreign-passport-do-you-need-eta/","summary":"\u003cp\u003eHere is a situation we see far more often than you would expect at \u003ca href=\"https://get-eta.com/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eGetETA\u003c/a\u003e. Someone has lived in Canada for years. Works for a Canadian company. Holds, say, a British passport. Flies to England for a week to see family, and two days before the return flight applies for an eTA \u0026ldquo;to get back into Canada\u0026rdquo; — the way they always did.\u003c/p\u003e\n\u003cp\u003eThis time the eTA does not come in minutes. It sits. Two weeks later: \u003cstrong\u003erefused\u003c/strong\u003e. Reason: \u003cem\u003eyou are a permanent resident of Canada and do not need an eTA.\u003c/em\u003e They had permanent residence all along — and never connected \u0026ldquo;PR\u0026rdquo; with \u0026ldquo;I don\u0026rsquo;t need this\u0026rdquo;. Meanwhile the return flight is long gone, the employer is waiting, and the actual fix (a PR card or a travel document) takes its own time, from abroad.\u003c/p\u003e","title":"Living in Canada on a Foreign Passport? Check Your Status Before You Apply for an eTA"},{"content":"A large share of the people who come to GetETA are not the travellers themselves. They live in Canada, and they are arranging an eTA for someone back home: parents coming to see the grandchildren, a sister coming for a wedding, elderly relatives who do not use the internet and would never manage a government form in English. This is a good thing to do for them — and it goes wrong in one very specific way.\nThe mistake: data over the phone \u0026ldquo;Mum, read me your passport number.\u0026rdquo; Mum reads it. She says \u0026ldquo;O\u0026rdquo; where the passport has a zero. She reads the issue date when you asked for the expiry date. She gives you her maiden name because that is what she thinks of as her name, while the passport has her married one. You type it all in with full confidence, pay, and the eTA either gets refused or — worse — looks approved and then does not match her passport at the airport in Warsaw or Manila or Lagos.\nEvery one of these is a real case. Over the phone, a passport is just a list of numbers read by someone who cannot see your screen, often in a second language, often while doing something else. It is the single least reliable way to fill in an eTA.\nThe rule: a clear scan of the passport, or nothing Before you type a single field, get a clear photo or scan of the passport photo page from your relative. Not a verbal read-out. Not \u0026ldquo;I know her details\u0026rdquo;. The actual page, readable, all four corners visible, no glare over the numbers.\nHow to get it from someone who is not technical:\nAsk them to have a younger neighbour, grandchild or the local photo shop take it. One flat, well-lit photo of the open passport page. WhatsApp, Viber, Telegram, email — any of them is fine, as long as you can zoom in and read every character. If the photo is blurry, ask for another one. Do not guess a digit. A guessed digit is a refused eTA and a two-week wait for the corrected one. Then fill in the form from the image, one field at a time, checking the machine-readable line at the bottom for the spelling of the name and the passport number.\nWhat actually matters on the form Relatives — and the people helping them — often worry about the wrong things. The airline check and the approval both hinge on the passport fields: names exactly as printed, passport number, date of birth, issue and expiry dates, country of issue, gender. Those must be perfect.\nEverything else is context, not a test:\nJob and employer. Put in what is true. If your father is retired, write \u0026ldquo;retired\u0026rdquo;. If your sister is between jobs, \u0026ldquo;unemployed\u0026rdquo; is an acceptable answer. Having a job at home is a mild plus — it shows a reason to go back — but nobody is refused an eTA for being retired or a homemaker. Do not invent an employer to \u0026ldquo;look better\u0026rdquo;; a false answer is the one thing that genuinely causes trouble. Address and phone. Theirs, in their country. Not yours in Canada. Contact email. Yours is fine if you are managing the process — just remember every approval will land in your inbox, so check spam and forward the eTA number to them. Funds, invitation, your status in Canada. The eTA form does not ask for any of it. You do not need to attach an invitation letter, bank statement or proof of your own residence. Save that for the border officer\u0026rsquo;s questions on arrival, if asked at all. Background questions — answer for them honestly The form asks whether the traveller has ever been refused a visa, been removed from a country, been convicted of a crime, or has a serious health condition. Ask your relative these questions directly before you answer. A \u0026ldquo;yes\u0026rdquo; does not mean refusal — it means a person looks at the file, and for some cases it means a visitor visa is the right document instead of an eTA. A \u0026ldquo;no\u0026rdquo; that turns out to be false is far worse than any \u0026ldquo;yes\u0026rdquo;. See what a refusal means and what to do.\nElderly parents and \u0026ldquo;one eTA for both\u0026rdquo; Each parent needs their own eTA, on their own passport. There is no joint application. Check that their passports are valid for the whole trip. An eTA on a passport that expires next month expires with it. If one of them renewed their passport recently, the old eTA (if any) is dead — it does not transfer. Do the two applications one at a time, with only one passport image open. Mixing two people\u0026rsquo;s data on one form is the most common family error — the checklist for families with several passports applies here too. Timing Apply as soon as they decide to come, before you or they book anything non-refundable. Most eTAs are approved within minutes, but if one needs a manual review it can take days, and a corrected application after a mistake can take weeks. The order that avoids the scramble: tickets first or eTA first. Then, a few days before the flight, run a status check on their passport so you know the eTA exists — and send them the eTA number to keep on their phone or on paper.\nOr hand us the scans If you would rather not be the one who typed a wrong digit for your mother\u0026rsquo;s trip: send us the passport photos, and we do the rest — one passport, one form, cross-checked by a person before it is sent, status watched until it is approved, and you are told the moment it is. Start here. Two parents, a sister and her kids? Send all the scans; we will sort them one by one.\nOfficial information: eTA facts\n","permalink":"https://get-eta.com/answers/applying-for-eta-for-parents-or-relatives-from-canada/","summary":"\u003cp\u003eA large share of the people who come to \u003ca href=\"https://get-eta.com/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eGetETA\u003c/a\u003e are not the travellers themselves. They live in Canada, and they are arranging an eTA for someone back home: parents coming to see the grandchildren, a sister coming for a wedding, elderly relatives who do not use the internet and would never manage a government form in English. This is a good thing to do for them — and it goes wrong in one very specific way.\u003c/p\u003e","title":"Applying for a Canada eTA for Your Parents or Relatives Abroad: Do It From the Scan, Never From the Phone"},{"content":"Families with two or three children are where eTA applications go wrong most often — and not because parents are careless. It is because five passports are open on the kitchen table at eleven at night, the form asks the same questions five times, and somewhere around the fourth passport the names and numbers start to drift.\nThe classic result, which we see at GetETA every week: the first child\u0026rsquo;s name, the second child\u0026rsquo;s passport number, and the third child\u0026rsquo;s date of birth — all on one application. Every field looks plausible. Nothing matches any real passport. The eTA is refused or silently useless at check-in, and the fix takes weeks, not minutes.\nA true story (the usual one) A family of five ordered five eTAs from us at once. Some of the passports arrived as scans, some of the data was typed in by hand. On the typed ones the mix-up had already happened — a child\u0026rsquo;s details were spread across two forms. We asked for the remaining scans, took each passport one by one, rebuilt each application from its own passport, and all five were approved. They flew together.\nIf those typed forms had been submitted as they were, two of the children would have been refused, the corrected applications would have gone into a slow manual review, and the family would not have flown as a family. That is not a rare outcome — it is the standard outcome when three kids\u0026rsquo; data gets mixed.\nThe rule: one passport, one form, one sitting Do not open all the passports at once. Do not \u0026ldquo;do the kids together\u0026rdquo;. The whole checklist is built on one idea: nothing from passport A is on the table while you fill in form B.\nThe checklist Before you start\nEvery traveller has their own valid passport — including babies. You have a quiet 15 minutes per person. Five people, five separate sittings if needed. Not at the airport, not the night before. One email address for the family is fine — but you will receive one approval per person, so you will need to match each email to each passport afterwards. For each person, in turn\nPut only this one passport next to the screen. Close the others. Start a fresh form. Do not reuse, copy, or \u0026ldquo;edit\u0026rdquo; a previous one — that is how the last child\u0026rsquo;s passport number ends up on the next child\u0026rsquo;s form. Surname and given names exactly as on the passport, in the right boxes. Check the machine-readable line at the bottom for spelling. Passport number: read it aloud, character by character. Letter O vs zero, letter I vs one — read it from the bottom line of the passport. Three dates, in this order, and check each one twice: date of birth → passport issue date → passport expiry date. The most common family mistake is the issue date typed into the birth date field — it happens because a parent knows their own birthday by heart but reads the children\u0026rsquo;s dates off the passport, line by line, and slides one down. Country of citizenship and country that issued the passport — same for the whole family? Not always (grandparents, a child born abroad). Check per passport. Before paying: read the summary screen against the passport, not against your memory. Every field. Submit. Close the form. Then pick up the next passport. After everyone has applied\nCount the approval emails: one eTA number per passport. Missing one? Search spam, then run a status check for that passport. Save all approvals in one folder on your phone, named by person. Only now book anything non-refundable. Why the order matters: tickets first or eTA first. Scan the passports — it cuts the problems by about two-thirds In our experience, applications built from a scan or clear photo of the passport have roughly a third of the errors of applications typed from memory or from a handwritten list. Not because parents type badly — because a scan forces you to look at the actual document for every field, and it lets a second person check the form against it.\nThat is exactly how we work: you upload a photo of each passport, we fill each form from that passport only, one at a time, and a person cross-checks every field before anything is submitted. For a family of five that is the difference between five approvals the same evening and a two-week scramble for the two kids whose forms got mixed. Apply for the family here.\nIf it already went wrong One child refused, the rest approved — the rest are fine; approvals are individual. Fix only that child\u0026rsquo;s application. Step by step: what a refusal means and what to do. You are not sure which child\u0026rsquo;s data went where — run a status check for each passport. It tells you which passports actually have a valid eTA and which do not. Flight is within days — do the fix today, not tomorrow, and read how long an eTA takes to understand what \u0026ldquo;pending\u0026rdquo; means for you. Official information: eTA facts\n","permalink":"https://get-eta.com/answers/canada-eta-for-families-with-children-checklist/","summary":"\u003cp\u003eFamilies with two or three children are where eTA applications go wrong most often — and not because parents are careless. It is because five passports are open on the kitchen table at eleven at night, the form asks the same questions five times, and somewhere around the fourth passport the names and numbers start to drift.\u003c/p\u003e\n\u003cp\u003eThe classic result, which we see at \u003ca href=\"https://get-eta.com/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eGetETA\u003c/a\u003e every week: \u003cstrong\u003ethe first child\u0026rsquo;s name, the second child\u0026rsquo;s passport number, and the third child\u0026rsquo;s date of birth — all on one application.\u003c/strong\u003e Every field looks plausible. Nothing matches any real passport. The eTA is refused or silently useless at check-in, and \u003ca href=\"/answers/mistake-on-canada-eta-application/\"\u003ethe fix takes weeks, not minutes\u003c/a\u003e.\u003c/p\u003e","title":"Canada eTA for a Family with Two or Three Kids: The Checklist That Stops Mix-Ups"},{"content":"Every week someone writes to GetETA the night before a flight: \u0026ldquo;We are five, four got approved, my husband\u0026rsquo;s is still pending, what do we do?\u0026rdquo; Almost every one of these stories starts the same way — tickets bought first, eTA left for later. Here is the order that avoids it.\nThe short answer eTA first, tickets second. Or at least: eTA before anything non-refundable.\nThe eTA does not need a flight number, a date or a hotel. You can apply the moment you think you might go. It is valid for five years, so applying early costs you nothing — and it removes the one thing you cannot fix at the airport.\nThe right order, step by step Decide who is going and make sure each person has a passport valid for the whole trip. Apply for an eTA for every traveller — including children and babies; every passport needs its own. Most are approved in minutes (what to expect). Wait until everyone is approved. For most families that is the same evening. Now buy the tickets — with clear conscience, non-refundable fares included. Keep the approval emails together in one folder on your phone. If you already bought tickets, do not panic — just apply today, not next week.\nWhy \u0026ldquo;I\u0026rsquo;ll fix it if something goes wrong\u0026rdquo; does not work Most people assume: if there is a mistake, I will just apply again, it takes minutes. The first time, yes. The second time, no. A new application on a passport that already has a refused or pending one gets flagged for a manual look — and that can take one to two weeks, not minutes.\nPicture it: flights, hotel and car booked for five people. Three days before departure you notice one passport number is wrong. You reapply immediately. The corrected approval arrives ten days later. The other four fly; you do not. Nothing at the airport can fix it, and no fee — ours or anyone\u0026rsquo;s — can speed it up.\nThat is the whole argument for doing two things: apply before you spend money, and have a second person check every passport against every form before submitting. A family of five typed by one tired parent is exactly where a digit gets swapped.\nHow early is early enough? Ideal: the day you start planning, before any money is spent. Fine: two to three weeks before departure. Leaves room for the rare slow case. Risky: less than 72 hours. Most people still get approved in minutes, but if you are the one who does not, there is no time to fix anything. Last minute at the airport: possible, sometimes works, often ends in a missed flight. Do not plan for it. Five of you applied, one is not approved — what now? First: nobody else is affected. Approvals are individual. Four approved eTAs stay approved.\nFor the fifth person, find out which situation it is:\nStill \u0026ldquo;pending\u0026rdquo; after a few hours. Normal. Check spam, confirm with a status check, and wait — most come through within a day. Do not submit a second application for the same person; it makes both slower.\nPending, flight within 72 hours. Contact the processing office through their web form with the flight details. Then decide as a family: does everyone wait, or do the four fly and the fifth follows? If the tickets are refundable or changeable, move only the one ticket, not all five.\n\u0026ldquo;Refused\u0026rdquo; because of a data mistake (wrong passport number, swapped names, wrong birth date — by far the most common with families, because one person types for everyone). Submit a new application for that person with the correct data, checking it against the passport. Usually approved within minutes again. Guide: how to fix a mistake on your eTA.\n\u0026ldquo;Refused\u0026rdquo; for eligibility (a past refusal, a \u0026ldquo;yes\u0026rdquo; on a background question, a passport that needs a visa). That person needs a visitor visa, which takes weeks — the trip dates may have to move for them. See what a refusal means.\nThe child\u0026rsquo;s eTA is missing or refused but the parents\u0026rsquo; are fine. Check two things on the child\u0026rsquo;s application: that it used the child\u0026rsquo;s passport number (not a parent\u0026rsquo;s, copied from the previous form), and that the date of birth is really the birth date — not the passport\u0026rsquo;s issue date. Parents know their own birthday by heart; for the kids they read three dates off the passport in a row, and one slides into the wrong box. This is the single most common family mix-up we fix.\nTwo or three children? Use the one-passport-at-a-time checklist — it exists because of families exactly like yours.\nOther family mistakes we see every week One email for everyone. Fine — but then five approval emails arrive and one gets missed. Check that you have an eTA number for each passport. Applying for the family under one passport number. Every person, every passport, separately. A parent with a new passport using the eTA from the old one. It does not transfer — here is why. Assuming the baby does not need one. Every age needs an eTA to fly. Ordering for relatives who live abroad and reading their passport over the phone. Always work from a scan — how to do it for parents and relatives. A grandparent with a different citizenship assuming the same rules apply. Check each passport separately: eTA, visa, or nothing. What GetETA does for families You upload the passports; we fill and cross-check every form against them, submit them together, and tell you the moment each one is approved — or catch the swapped digit before it becomes a refusal and a two-week wait. If one application is slow, you hear from us, not from a check-in agent. Apply for the family or check the status of an existing one.\nOfficial information: eTA facts\n","permalink":"https://get-eta.com/answers/tickets-first-or-eta-first/","summary":"\u003cp\u003eEvery week someone writes to \u003ca href=\"https://get-eta.com/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eGetETA\u003c/a\u003e the night before a flight: \u0026ldquo;We are five, four got approved, my husband\u0026rsquo;s is still pending, what do we do?\u0026rdquo; Almost every one of these stories starts the same way — tickets bought first, eTA left for later. Here is the order that avoids it.\u003c/p\u003e\n\u003ch2 id=\"the-short-answer\"\u003eThe short answer\u003c/h2\u003e\n\u003cp\u003e\u003cstrong\u003eeTA first, tickets second.\u003c/strong\u003e Or at least: eTA before anything non-refundable.\u003c/p\u003e\n\u003cp\u003eThe eTA does not need a flight number, a date or a hotel. You can apply the moment you \u003cem\u003ethink\u003c/em\u003e you might go. It is valid for five years, so applying early costs you nothing — and it removes the one thing you cannot fix at the airport.\u003c/p\u003e","title":"Tickets First or eTA First? When to Apply — and What If One of the Family Is Refused"},{"content":"About one in ten people who contact GetETA do not actually need an eTA — and a few who think they need \u0026ldquo;just an eTA\u0026rdquo; actually need a visa. Four questions settle it.\n1. Are you a Canadian citizen or permanent resident? Canadian citizen (including dual citizens): nothing. Fly on your Canadian passport. An eTA on your other passport will be refused. Permanent resident: nothing. Carry your valid PR card. If neither — keep going. Lived in Canada for years on a foreign passport and not sure what you hold? Read this first — applying for an eTA you do not need can leave you stuck abroad for weeks.\n2. What passport will you fly on? Your passport Arriving by plane Arriving by car, bus, train or ship United States Nothing — just the passport Nothing Visa-exempt country (most of Europe, UK, Australia, Japan and others) eTA Nothing — just the passport Visa-required country Visitor visa Visitor visa The eTA is for air travel only. Driving in from the US? You do not need one.\n3. Is your country in the \u0026ldquo;eTA only with conditions\u0026rdquo; group? Some nationals (Brazil, Mexico and several others — the list changes) can use an eTA instead of a visa for flights only if they held a Canadian visa in the last 10 years or currently hold a valid US visa. If neither applies, it is a visitor visa. Countries get added to and removed from this group, so check before every trip. If an eTA is refused on eligibility grounds, see what a refusal means.\n4. What are you coming for? An eTA and a visitor visa both cover short visits: tourism, family, business meetings, transit — generally up to six months, as decided at the border.\nYou need a different permit if you plan to:\nWork — including remote work for a Canadian employer Study a program longer than six months Immigrate — an eTA or visa only lets you in as a visitor One common trap: a US green card holder who is not a US citizen still needs an eTA (if visa-exempt by nationality) or a visa (if not). The green card alone is not enough for a flight.\nYour answer Canadian citizen or PR → nothing (Canadian passport / PR card) US citizen → nothing (US passport) Visa-exempt passport, flying → eTA Visa-exempt passport, arriving by land or sea → nothing Visa-required passport, any way → visitor visa Conditional country with a past Canadian visa or current US visa, flying → eTA; otherwise → visa Where GetETA fits We help with the eTA line only. If the check above points you to a visa, an eTA application would be refused — and we will tell you so rather than take your money. If it points to \u0026ldquo;nothing\u0026rdquo;, you do not need us; enjoy the trip. If it points to an eTA and you would rather not wrestle with the form, that is what we do. Already applied and not sure it went through? A status check settles it in minutes. New passport since your last eTA? It does not transfer. Booking for the whole family? Read tickets first or eTA first.\nOfficial information: eTA facts\n","permalink":"https://get-eta.com/answers/eta-visa-or-nothing-canada/","summary":"\u003cp\u003eAbout one in ten people who contact \u003ca href=\"https://get-eta.com/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eGetETA\u003c/a\u003e do not actually need an eTA — and a few who think they need \u0026ldquo;just an eTA\u0026rdquo; actually need a visa. Four questions settle it.\u003c/p\u003e\n\u003ch2 id=\"1-are-you-a-canadian-citizen-or-permanent-resident\"\u003e1. Are you a Canadian citizen or permanent resident?\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCanadian citizen\u003c/strong\u003e (including dual citizens): nothing. Fly on your Canadian passport. An eTA on your other passport will be refused.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePermanent resident:\u003c/strong\u003e nothing. Carry your valid PR card.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eIf neither — keep going. Lived in Canada for years on a foreign passport and not sure what you hold? Read \u003ca href=\"/answers/living-in-canada-foreign-passport-do-you-need-eta/\"\u003ethis first\u003c/a\u003e — applying for an eTA you do not need can leave you stuck abroad for weeks.\u003c/p\u003e","title":"Do You Need an eTA, a Visa, or Nothing to Enter Canada? A 2-Minute Check"},{"content":"This one catches experienced travellers more than first-timers. You got an eTA in 2023, valid to 2028. You renewed your passport in 2025. You show up at the airport in 2026 — and the airline cannot find your eTA. The reason is simple: the eTA is stored against your passport number, not against you.\nThe rule in one line An eTA lives and dies with the passport you applied with. Valid for five years or until that passport expires — whichever comes first. New passport, new number, no eTA.\nThis applies any time the passport number changes:\nRenewal after expiry Early renewal (more pages, name change) Replacement after loss or theft A second passport from a second citizenship — each one needs its own eTA if you intend to fly on it What happens if you fly on the old eTA The check-in agent scans the new passport. The system finds nothing. Depending on the airline and the agent, you are told to apply on the spot (works if the approval comes within minutes — it usually does, but not always) or you are denied boarding. There is no fixing it at the border: for air travel, the eTA has to exist before the plane leaves.\nWhat to do Apply for a new eTA with the new passport the day you receive it — not the week of your flight. Type the new passport number exactly. This is the moment where a fresh typo creates a fresh problem. See how to fix a mistake on your eTA. Keep the new approval email on your phone. You do not need to print it, but the eTA number helps if an agent asks. Forget the old eTA. It cannot be transferred, cancelled or refunded, and it does not interfere with the new one. Special cases Renewed, but the passport number stayed the same? A few countries do this. If the number is identical and the old eTA is within its dates, it generally still works. When in doubt, run a status check with the new passport details. You also hold a Canadian passport. You do not need an eTA at all — but you must fly on the Canadian passport. An eTA on your other passport will be refused. You are a permanent resident of Canada. No eTA; travel with your PR card. Trip is close? Passport renewals are one of the most common reasons people contact us in a hurry. A status check tells you within minutes whether a valid eTA exists for the passport you will actually carry. If it does not, we can prepare the new application the same day. Not sure you even need an eTA on the new passport? See eTA, visa, or nothing.\nOfficial information: eTA facts\n","permalink":"https://get-eta.com/answers/new-passport-canada-eta/","summary":"\u003cp\u003eThis one catches experienced travellers more than first-timers. You got an eTA in 2023, valid to 2028. You renewed your passport in 2025. You show up at the airport in 2026 — and the airline cannot find your eTA. The reason is simple: \u003cstrong\u003ethe eTA is stored against your passport number, not against you.\u003c/strong\u003e\u003c/p\u003e\n\u003ch2 id=\"the-rule-in-one-line\"\u003eThe rule in one line\u003c/h2\u003e\n\u003cp\u003eAn eTA lives and dies with the passport you applied with. Valid for five years or until that passport expires — whichever comes first. New passport, new number, no eTA.\u003c/p\u003e","title":"Got a New Passport? Your Canada eTA Does Not Transfer — What to Do"},{"content":"The eTA form takes ten minutes — enough time to swap two digits. The bad news: once submitted, an eTA application cannot be edited. The good news: only some mistakes actually matter, and every one of them can be fixed before your flight.\nWhich mistakes matter At check-in the airline scans your passport and looks for an eTA that matches it exactly. So the fields that must be perfect are the ones on your passport\u0026rsquo;s photo page:\nWrong field What happens What to do Passport number eTA not found — no boarding New application Country that issued the passport Same New application Surname or given names Same New application Date of birth Same New application Gender Same New application Passport expiry date Sometimes still works, sometimes not New application, to be safe The mistakes we actually see — every week After a couple of years and thousands of applications, the same handful of errors come up again and again. None of them are stupid; all of them are easy to make when you are filling in three dates from a passport late at night:\nPassport issue date typed into the date-of-birth field — and vice versa. The form asks for three dates (birth, passport issued, passport expires) in a row, and people slide one line down. This is the number one mistake we fix, and it is almost always on a child\u0026rsquo;s application: the parent knows their own birthday by heart, but for the kids they read every date off the passport, and the lines blur together. Year of birth replaced by the passport\u0026rsquo;s issue year. Same mechanism. The system sees a \u0026ldquo;newborn\u0026rdquo; with a 2019 birth year holding a passport issued in 2019 — and flags it. Issue date and expiry date swapped. The eTA then thinks the passport expired years ago. Wrong passport number — a letter O for a zero, an I for a 1 (how to tell them apart for certain), or the number from the previous passport, because it was saved in the browser from last time. Surname and given names in the wrong boxes. Common with names where the order is not obvious to the form. A child\u0026rsquo;s application with a parent\u0026rsquo;s passport number — copy-paste from the previous form. Double names / hyphens / accents typed differently from the passport\u0026rsquo;s machine-readable line. Travelling with several children? There is a separate checklist for exactly that. Every one of these either stops boarding or sends the application into a slow manual review. And every one of them is invisible to the person who made it — which is the whole problem.\nWhich mistakes you can ignore Email address. If the approval reached you, nothing to do. If it did not, confirm the eTA exists with a status check — you do not need the email to fly. Home address, phone, employer, job title. Not checked at the airport. Leave it. Travel dates, flight number, destination city. The eTA is not tied to a trip. Change plans freely. Marital status. Not checked. One special case: a background question answered wrongly If you clicked \u0026ldquo;no\u0026rdquo; to a past refusal, conviction or removal when the honest answer is \u0026ldquo;yes\u0026rdquo;, that is not a typo — it is a false declaration, and it will surface. Contact the processing office through their web form, explain the error, and be ready to apply for a visitor visa instead. If you clicked \u0026ldquo;yes\u0026rdquo; by mistake when the truth is \u0026ldquo;no\u0026rdquo;, they will usually ask for details; answer through the same form and it gets corrected.\nWhy a small mistake can cost you the whole trip Here is the part nobody explains. Your first application, with the typo, gets refused or stuck. You notice, you apply again with the right data — and the second application does not come back in minutes. It now sits behind a flag: \u0026ldquo;this passport already has a refused/pending application.\u0026rdquo; That means a person has to look at it, and a person can take days or even weeks.\nSo the real cost of a typo is not the second fee. It is this: you applied three days before the flight, made a one-digit mistake, fixed it the same evening — and the corrected approval arrives two weeks later. The tickets, the hotel, the rental car are already paid. The rest of the family is approved. And you are not getting on that plane.\nThat is exactly why two things matter more than they seem: apply early, and have someone else check your data against the passport before it is sent. Not because the form is hard — because the price of being wrong is out of all proportion to the ten minutes it takes to check.\nHow to fix a mistake that matters — step by step Do not fly on the wrong eTA. The approval email may say \u0026ldquo;approved\u0026rdquo;, but the airline\u0026rsquo;s system will not find it under your real passport. Submit a new application with the correct data. The fee is paid again; the first one is not refunded. Check the new form against the passport, not from memory. The usual traps: letter O vs digit 0, letter I vs digit 1, and a middle name that is on the passport but not on the form. Wait for the new approval and keep that email. The old, wrong eTA stays in the system but does no harm — it simply matches no passport. If you applied with GetETA and spot a mistake, message us immediately. If the application is still in our review queue, we fix it for free. If it has already gone out, we tell you whether the field matters and handle the new application.\nHow to avoid it next time Two habits prevent almost every eTA problem we see:\nFill the form with the passport open next to the screen. Not from a photo on your phone, not from memory. Have someone read the passport number aloud while you check it on screen. It sounds silly; it catches most swapped digits. This is why we ask you to upload a photo of your passport: we check every field against it, character by character, before anything is sent. GetETA\u0026rsquo;s review step is exactly that — a second pair of eyes, so the first application is the only one you ever need. Renewed your passport recently? Then read why your old eTA no longer works.\nOfficial information: eTA facts\n","permalink":"https://get-eta.com/answers/mistake-on-canada-eta-application/","summary":"\u003cp\u003eThe eTA form takes ten minutes — enough time to swap two digits. The bad news: once submitted, \u003cstrong\u003ean eTA application cannot be edited\u003c/strong\u003e. The good news: only some mistakes actually matter, and every one of them can be fixed before your flight.\u003c/p\u003e\n\u003ch2 id=\"which-mistakes-matter\"\u003eWhich mistakes matter\u003c/h2\u003e\n\u003cp\u003eAt check-in the airline scans your passport and looks for an eTA that matches it \u003cstrong\u003eexactly\u003c/strong\u003e. So the fields that must be perfect are the ones on your passport\u0026rsquo;s photo page:\u003c/p\u003e","title":"Made a Mistake on Your Canada eTA Application? Here's How to Fix It"},{"content":"A refused eTA feels like a door slamming. In practice it is almost always one of five situations — and each has a clear next step. Here is how we sort them out at GetETA.\nFirst: which kind of refusal is it? Read the refusal email. The wording tells you which path to take:\n\u0026ldquo;You are not eligible for an eTA\u0026rdquo; — something in your answers (criminal record, immigration history, health) rules out the simplified eTA route. You will most likely need a visitor visa instead. \u0026ldquo;The information does not match our records\u0026rdquo; — a mismatch with an earlier application or passport. Usually fixable. \u0026ldquo;You do not need an eTA\u0026rdquo; — you are a Canadian citizen or permanent resident, or your country needs a visa rather than an eTA. Living in Canada and not sure of your status? Check this before anything else. The five real reasons — and what to do for each 1. You answered \u0026ldquo;yes\u0026rdquo; to a background question A past conviction, a previous refusal or removal from any country, a serious medical condition. A \u0026ldquo;yes\u0026rdquo; does not refuse you automatically, but someone has to review it, and they may decide the eTA is not the right document for you.\nWhat to do: apply for a visitor visa. It takes longer and needs documents, but it is the route built for your situation. A second eTA with the same answers gets the same answer.\n2. You were refused a visa or entry before and did not say so Past refusals are on file. Leaving one out counts as a false declaration, which is far more serious than the original refusal.\nWhat to do: apply again — eTA or visa, depending on the rest of your situation — and declare it. Always.\n3. Your passport or personal data has a mistake One wrong digit in the passport number, first and last name swapped, a birth date that does not match the passport. This is the most common problem we fix, and the most avoidable.\nWhat to do: submit a new application with the correct data, checking every field against the passport photo page — not from memory. Our guide: how to fix a mistake on your eTA.\n4. Your passport is not eTA-eligible Citizens of some countries need a visitor visa, full stop. Others can use an eTA only if they held a Canadian visa in the last 10 years or currently hold a US visa. If that condition is not met, the eTA is refused.\nWhat to do: apply for a visitor visa. Not sure which group you are in? See eTA, visa, or nothing — a 2-minute check.\n5. You applied with the wrong passport An old passport, a second citizenship\u0026rsquo;s passport you will not fly on, an emergency passport, a refugee travel document. The eTA is tied to one specific passport.\nWhat to do: apply again with the passport you will actually carry at the airport. If you renewed recently, read why an eTA does not transfer to a new passport.\nNot sure which one is yours? Run our eTA status check. We look at what the system shows for your passport and tell you which of the five cases applies and what to do. If you applied through GetETA, we already have your file — just message us.\nTravelling with others and only one of you was refused? Everyone else\u0026rsquo;s eTA is fine — approvals are individual. Do not cancel the trip yet. Sort out the refused person using the five cases above; most data problems are fixed with a new application the same day. Full checklist: tickets first or eTA first — and what if one of the family is refused.\nWhat a refusal does not mean It is not a ban. You can apply again — for an eTA if it was a data problem, for a visa if it was eligibility. It does not stop you entering by land or sea from the US, where no eTA is needed. It does not automatically affect other countries. But if another country\u0026rsquo;s form asks whether Canada ever refused you, answer honestly. Avoiding it next time Almost every refusal we see comes down to two things: data that does not match the passport, or a background answer that should have sent the person to a visa instead of an eTA. A careful review before submission catches both — which is exactly why we ask the awkward questions before anyone else does.\nOfficial information: after you apply for an eTA\n","permalink":"https://get-eta.com/answers/canada-eta-refused-what-now/","summary":"\u003cp\u003eA refused eTA feels like a door slamming. In practice it is almost always one of five situations — and each has a clear next step. Here is how we sort them out at \u003ca href=\"https://get-eta.com/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eGetETA\u003c/a\u003e.\u003c/p\u003e\n\u003ch2 id=\"first-which-kind-of-refusal-is-it\"\u003eFirst: which kind of refusal is it?\u003c/h2\u003e\n\u003cp\u003eRead the refusal email. The wording tells you which path to take:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003e\u0026ldquo;You are not eligible for an eTA\u0026rdquo;\u003c/strong\u003e — something in your answers (criminal record, immigration history, health) rules out the simplified eTA route. You will most likely need a visitor visa instead.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e\u0026ldquo;The information does not match our records\u0026rdquo;\u003c/strong\u003e — a mismatch with an earlier application or passport. Usually fixable.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e\u0026ldquo;You do not need an eTA\u0026rdquo;\u003c/strong\u003e — you are a Canadian citizen or permanent resident, or your country needs a visa rather than an eTA. Living in Canada and not sure of your status? \u003ca href=\"/answers/living-in-canada-foreign-passport-do-you-need-eta/\"\u003eCheck this before anything else\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 id=\"the-five-real-reasons--and-what-to-do-for-each\"\u003eThe five real reasons — and what to do for each\u003c/h2\u003e\n\u003ch3 id=\"1-you-answered-yes-to-a-background-question\"\u003e1. You answered \u0026ldquo;yes\u0026rdquo; to a background question\u003c/h3\u003e\n\u003cp\u003eA past conviction, a previous refusal or removal from any country, a serious medical condition. A \u0026ldquo;yes\u0026rdquo; does not refuse you automatically, but someone has to review it, and they may decide the eTA is not the right document for you.\u003c/p\u003e","title":"Canada eTA Refused: What It Means and What to Do Next"},{"content":"\u0026ldquo;I applied an hour ago and still have nothing.\u0026rdquo; That is the message we get most often at GetETA. Nine times out of ten the eTA is already approved and the email is sitting in spam. Here is what to expect — and what to do when it is not that simple.\nWhat normally happens Most people: approved in 5–15 minutes. An email with your eTA number arrives and you are done. Some people: same day. First a \u0026ldquo;we received your application\u0026rdquo; email, then the approval a few hours later. A few people: 2–5 days. Usually a request for a document, or just a longer wait. Very rarely: more than 5 days. Almost always a past refusal, a \u0026ldquo;yes\u0026rdquo; on a background question, or a passport problem. This is what we see in practice, not a promise. Your case can differ.\nWhy some applications take longer You answered \u0026ldquo;yes\u0026rdquo; to a question about a criminal record, a past visa refusal or a serious illness. Nobody rejects you automatically — a person has to look at it. You travelled to Canada before under a different name or passport number, so the records do not match. There is a typo in the passport number or birth date. The mismatch slows things down — and often ends in a refusal later. Plain luck: some applications get picked for a closer look. It is your second application. If the first one was refused or is still pending, the new one is flagged for a manual look — and that can take one to two weeks instead of minutes. This is why a typo three days before a flight is so dangerous: the fix is what takes weeks, not the mistake. No email yet? Three things to check first Spam and Promotions folders. Automated approval emails land there all the time. Search your mailbox for \u0026ldquo;eTA\u0026rdquo;. The email address you typed. One wrong letter and the approval went nowhere. You can still find your eTA: run our eTA status check with your passport details and we tell you whether it is approved, pending or refused. Did the payment go through? If the card was declined, nothing was submitted. What to do, depending on your flight date Flight is more than 3 days away. Check spam, run a status check, then wait. Do not apply a second time — two applications slow each other down.\nYou got an email asking for more time or a document. Do what it asks, quickly. The clock only restarts once they have your document.\nFlight is within 3 days and the status is still \u0026ldquo;pending\u0026rdquo;. Contact the processing office through their web form with your flight details. It does not guarantee a faster decision, but it is the only channel there is. Do not rebook yet — most of these resolve in time.\nStatus says \u0026ldquo;refused\u0026rdquo;. Do not reapply with the same answers — it will be refused again. Read what a refusal means and what to do next. And if you renewed your passport recently, the problem may simply be that your old eTA does not transfer.\nCan anyone speed it up? No. Not us, not anyone. The decision is made on the government\u0026rsquo;s side at its own pace. What GetETA does is make a slow review less likely: we check every character of your passport data, warn you before submission if an answer will trigger a manual review, and watch the status so you are not refreshing your inbox. Our priority options shorten our turnaround, not theirs.\nThe one rule that avoids all of this Apply for your eTA the day you book your flight, not the day before you fly. It is valid for five years (or until your passport expires), so there is nothing to lose by applying early — and if you turn out to be one of the rare slow cases, you will still have time. Travelling as a family? Read tickets first or eTA first — it matters more than you think.\nOfficial information: after you apply for an eTA\n","permalink":"https://get-eta.com/answers/how-long-does-a-canada-eta-take/","summary":"\u003cp\u003e\u0026ldquo;I applied an hour ago and still have nothing.\u0026rdquo; That is the message we get most often at \u003ca href=\"https://get-eta.com/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eGetETA\u003c/a\u003e. Nine times out of ten the eTA is already approved and the email is sitting in spam. Here is what to expect — and what to do when it is not that simple.\u003c/p\u003e\n\u003ch2 id=\"what-normally-happens\"\u003eWhat normally happens\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eMost people: approved in 5–15 minutes.\u003c/strong\u003e An email with your eTA number arrives and you are done.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSome people: same day.\u003c/strong\u003e First a \u0026ldquo;we received your application\u0026rdquo; email, then the approval a few hours later.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eA few people: 2–5 days.\u003c/strong\u003e Usually a request for a document, or just a longer wait.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eVery rarely: more than 5 days.\u003c/strong\u003e Almost always a past refusal, a \u0026ldquo;yes\u0026rdquo; on a background question, or a passport problem.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eThis is what we see in practice, not a promise. Your case can differ.\u003c/p\u003e","title":"How Long Does a Canada eTA Take? Minutes, Days — and When to Worry"},{"content":"Canada eTA FAQ \u0026amp; Tips is written by the team behind GetETA, a private service that helps travellers prepare and submit Canada eTA applications and check their status.\nFor years we have been solving the same problems for travellers, week after week: a wrong digit in a passport number, a child\u0026rsquo;s birth date typed into the wrong box, an eTA that died with an old passport, a family of five where one is refused the night before the flight, someone applying for an eTA they never needed. Every article in this section comes from cases we actually handled — not from reading the rules. As the saying goes, nobody is wiser than the one who has been through it.\nGetETA is not affiliated with, endorsed by, or operated by the Government of Canada. We do not issue travel authorizations or make immigration decisions. You can always apply directly on the official Government of Canada website.\nRequirements change. Before you travel, verify important details with the official source. If you spot an error in an article, write to support@get-eta.com.\n","permalink":"https://get-eta.com/answers/about/","summary":"\u003cp\u003e\u003cstrong\u003eCanada eTA FAQ \u0026amp; Tips\u003c/strong\u003e is written by the team behind \u003ca href=\"https://get-eta.com/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eGetETA\u003c/a\u003e, a private service that helps travellers prepare and submit Canada eTA applications and check their status.\u003c/p\u003e\n\u003cp\u003eFor years we have been solving the same problems for travellers, week after week: a wrong digit in a passport number, a child\u0026rsquo;s birth date typed into the wrong box, an eTA that died with an old passport, a family of five where one is refused the night before the flight, someone applying for an eTA they never needed. Every article in this section comes from cases we actually handled — not from reading the rules. As the saying goes, nobody is wiser than the one who has been through it.\u003c/p\u003e","title":"About GetETA Answers"}]